Never answer another guest message.
Branch becomes your outsourced guest communications department. We learn your properties, manage guest conversations around the clock, and involve your team only when necessary.
For owner-operated managers with 11–100 properties.
One flat monthly fee
Predictable pricing. No per-message or per-property surprises.
24/7 coverage
Guests are answered promptly, day and night, every day of the year.
Human supervised
AI-assisted workflows with trained humans reviewing sensitive replies.
No staff to manage
No hiring, training, scheduling, or turnover to worry about.
Problems we solve
Guest messaging shouldn't run your life.
Owner-operated managers tell us the same story. Here's what changes on day one with Branch.
Late-night messages are eating your evenings.
Your phone buzzes at 11pm with lockbox codes and Wi-Fi questions. Branch handles them so you can sleep.
Response times are hurting your reviews.
Airbnb and Vrbo reward fast replies. Our team responds around the clock so your ratings and Superhost status stay intact.
Hiring a full-time coordinator is too expensive.
At 11–100 properties you need coverage, not a payroll headache. Branch is a fraction of the cost of an in-house hire.
VAs go quiet and AI bots go off-script.
We combine AI-assisted drafting with trained human supervisors, using your approved property info and escalation rules.
The Branch Method
Four steps to a quieter inbox.
A structured onboarding that gets us fully operational for your portfolio in weeks, not months.
Connect
We integrate with your PMS and messaging channels — Hostaway, Guesty, Hospitable, OwnerRez, direct booking sites and more.
Learn
We build a property knowledge base together: access codes, house rules, local recommendations, and your escalation preferences.
Respond
Our team answers guests 24/7 using AI-assisted workflows with human supervision, always on-brand and approved by you.
Escalate
For maintenance, refunds, or anything sensitive, we follow your rules and loop in your team only when it truly matters.
Compare
Branch vs. AI software vs. hiring a VA.
Software alone misses context. A solo VA can't cover nights, weekends and vacations. Branch combines both — with supervision.
Portfolio pricing
One flat fee. Everything included.
Priced by portfolio size, not by message volume. You'll never get an invoice you didn't expect.
Every plan includes
- 24/7 guest messaging across all channels
- AI-assisted drafts with human supervision
- Property knowledge base built with you
- Escalation rules you approve and control
- PMS integration and onboarding
- Monthly performance reporting
FAQ
Questions, answered.
Still curious? Book a 15-minute demo and we'll walk through your specific portfolio.
Book a demo
15 minutes to a quieter inbox.
Tell us a little about your portfolio. We'll show you exactly how Branch would cover your guest messaging — pricing, coverage, and escalation, tailored to your operation.
- No sales pressure — a real working session.
- See a live example based on your PMS.
- Get a written proposal within 48 hours.